Shipping policy

Free Shipping

We are happy to offer free shipping on all orders, with no minimum purchase required.

Shipping Time

Orders are processed and shipped as quickly as possible.
Estimated delivery time: 8–15 business days from the date of shipment.

Please note that delivery times are estimates and may vary due to factors outside our control, such as customs processing or carrier delays.

Countries We Ship To

Currently, we ship to the following countries: Sweden

Tracking Information

We provide tracking numbers for every order. Tracking will be available once your order has been fulfilled and shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products.

You can track your order here: https://niva-trends.com/apps/trackingmore
Please allow some time for tracking information to update after shipment.

I Entered My Address Incorrectly

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email providing us the corrected information. We just request that you notify us immediately (within 12 hours of ordering) via email.
After this period, your order will have already left and we will no longer be able to modify it.

We assume no liability for lost or undelivered packages due to incorrect shipping information.

Can I Cancel My Order?

Yes, if there was a mistake or you changed your mind, you can cancel your order within 10 hours of completing your payment.

Please email us at info@niva-trends.com letting us know why you decided to cancel your order with the subject line "Please cancel my order" as well as provide us with your order number.

General Returns

If you are not satisfied with your order, please contact us at info@niva-trends.com and we will do our best to help you!

Please contact us first at info@niva-trends.com so that we can provide you with the return address. 

It is the buyer's responsibility to return the product(s) to us for evaluation, repair, exchange or refund at their expense.

The orders returned to an address other than the address provided may result in delay or refusal of refund or exchange. So please contact us first and we will be happy to help you start the returns process.

Once we receive your package, we will test it to verify its quality.

We recommend using a shipping option that allows you to track your package to ensure we receive it.

Please pack your package carefully, as we will not be able to exchange or refund if the product has been damaged.

Contact

For any questions regarding shipping, returns, or your order, contact us at:
📧 info@niva-trends.com